Overview
At Bounce Back, we provide dedicated, specialized sessions for children. Because our spaces are limited and we arrange staffing numbers based on bookings, our policy applies to session cancellations and rescheduling rather than physical product returns.
Our goal is to be as fair and flexible as possible while ensuring we can keep our sessions running sustainably.
The 24-Hour Cancellation Window
- Cancellations made more than 24 hours in advance: If you notify us at least 24 hours before the session is scheduled to begin, you will be eligible for a full refund. Alternatively, we can transfer your booking to a future session slot, subject to availability.
- Cancellations made less than 24 hours in advance: Regrettably, if you cancel within 24 hours of the session, or if you do not attend, we cannot offer a refund or a slot transfer. This is because spaces are strictly limited, and late cancellations prevent us from offering the place to another child on our waiting list.
How to Cancel or Reschedule
To cancel a booking or request a transfer, please send an email to us at {becky@eclipsegymnastics.co.uk}.
To help us process your request quickly, please include:
- Your full name
- Your child’s name
- The date and time of the session you booked
How Refunds Are Processed
Once your cancellation request is received and checked against our 24-hour policy window, we will send you an email to confirm whether your refund has been approved.
If approved, your refund will be processed automatically back to your original method of payment (or settled via bank transfer if you paid directly). Please note that banks and card issuers can typically take 3 to 5 working days to clear the funds back into your account.
Late or Missing Refunds
If you have received an email from us confirming your refund but you cannot see the money in your account yet:
- First, check your bank account or credit card statement thoroughly.
- Contact your bank or card provider, as there is often a standard processing delay before a refund is officially posted to your balance.
- If you have completed these steps and still have not received your funds, please contact us directly at {becky@eclipsegymnastics.co.uk} so we can investigate it for you.
Need Help?
If you have any questions at all regarding your bookings, payments, or cancellations, please reach out to our team at {becky@eclipsegymnastics.co.uk}.